Can’t make it? We get it, things come up.
We consider both you and the needs of our staff/studio when it comes to cancellations.
Please note our cancellation policy has changed as of January 7th, 2025
Purchases made before this date will be honored under the previous cancellation policy.
Weather
If the local weather has a warning for snow, storms, etc. we will add another class to the weekly sessions you signed up for or reschedule the workshop for another date. If you cannot come on those dates we are happy to offer you a refund or credit to the studio!
Weekly Classes + Camp
Please give as much advance notice as possible if you need to cancel! We are a small studio, and cancellations can lead to the class being cancelled if we cannot fill the spot in time.
14+ days prior to the first day of class, we can issue a full credit or a refund with a $30 processing fee. Within 14 days of the first class, we can issue a 75% credit or a 50% refund with $30 processing fee. Within 72 hours of the first class, we cannot issue a credit or refund. Credits can be used for up to 1 year from time of purchase.
One Time Workshops
This includes any of our Workshops, Date Nights, Hand Building, and other One Time Workshops. Please give as much advance notice as possible if you need to cancel! We are a small studio, and cancellations can lead to the workshop being cancelled if we cannot fill your spot in time. 7+ days prior to the workshop, we can issue a full credit or a refund with a $10 processing fee. Within 7 days of the workshop, we are happy to credit you for another workshop. If you cancel a second time after rescheduling, your credit will be voided. Within 48 hours of the workshop time, we cannot issue a credit or refund. Credits can be used for up to 1 year from the date of purchase.
Private Workshops + Lessons
7+ days prior to the workshop, we can issue a full credit or a refund with a $40 processing fee. Within 7 days of the workshop, we are happy to reschedule to another date, issue a full credit, or issue a 75% refund with a $40 processing fee. If you cancel a second time after rescheduling, your credit will be voided. Within 48 hours of the workshop time, we cannot issue a credit or refund. Credits can be used for up to 1 year from the date of purchase.
COVID + Illness
Please don’t come to class sick! Email us at hello@morehouse.studio and we will find a fair solution. If you are found to have knowingly come to the studio during an active COVID-19 infection, you will not be allowed back and no refund will be issued. This is to protect our students, members, and staff.
Gift Cards
Gift cards are nonrefundable purchases.
OTHER POLICIES
One purchase of a workshop or class is good for one student spot. Each person must purchase a workshop in order to participate in the class. If there is more than one person who has come to attend a class, the person/s who did not make a purchase will be asked to leave.
Still have a Question?
Gift Cards
Gift cards are nonrefundable purchases.
OTHER POLICIES
One purchase of a workshop or class is good for one student spot. Each person must purchase a workshop in order to participate in the class. If there is more than one person who has come to attend a class, the person/s who did not make a purchase will be asked to leave.